Frequently Asked Questions
Frequently Asked Questions
How Can I Contact Russell Athletic?
- Feedback: Contact us to send us comments or inquiries.
- Email: RACustomerService@russellcorp.com
- Phone: 1-877-879-8410
- Address: Russell Athletic
PO Box 90015
Bowling Green, KY 42103
Do you offer a warranty?
We guarantee the finest workmanship and the best quality materials. If you are less than completely satisfied due to any defect in material or workmanship, simply send an email to firstname.lastname@example.org or call 1-877-879-8410, 8 a.m.-4:30 p.m. central time, Monday through Friday.
I saw a Russell Athletic product at a retail store or another website, so why is it not on your website?
Russell Athletic strives to offer all of our products on the website and we update our website and product offerings frequently.
Do you offer Big & Tall products?
Russell Athletic does offer Big & Tall sizes, but we do not offer any big/tall clothing on RussellAthletic.com. Please call 1-877-879-8410, Monday - Friday, 8 a.m.-4:30 p.m. central time to find a retailer.
I saw a product at Walmart. Why is this product not located on your website?
Russell Athletic offers an exclusive line of performance athletic apparel specifically for Walmart. The product can only be found at your local Walmart stores or on Walmart.com/Russell.
How Do I Know What Size To Purchase?
View the Russell Athletic sizing chart.
Do I Need A User Account To Place An Order?
You can checkout as a guest without creating an account, or you have the option to create an account.
How Do I Set Up A User Account With RussellAthletic.Com?
It’s EASY! To set up a user account, you will need to register with your name, email and chosen password. You will receive a confirmation email and will need to follow the link provided in the email to activate your new Russell Athletic account. You will enter your chosen password and re-enter the same password to confirm, and then you will either click on activate account or decline invitation.
If you had an account with Russell Athletic's website before May 19, 2016, you will have to set up a new account. We apologize for this inconvenience, but we moved to a new eCommerce platform. If you have any questions please contact Russell Athletic Customer Service at RACustomerService@russellcorp.com or call 1-877-879-8410.
Can I Cancel Or Make A Change To My Order Once It Has Been Submitted?
Sorry, cancellations or changes cannot be made once your order has been submitted.
What Is The Status Of My Order And How Can I Track It?
You will receive two emails after you place your order.
- After receiving your order, we will send you an email confirming your order was received and is being processed.
- The second email you receive confirms your order has been shipped and provides your order tracking number.
What Carrier Will You Use To Ship My Order?
We use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for your desired shipping address. Most items may be shipped to P.O. boxes. It is not possible to specify a preferred carrier when placing your order. When you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.
What Payment Methods Does Russell Athletic Accept?
We accept American Express, Discover, MasterCard and Visa.
Will I Be Charged Sales Tax Or Additional Fees?
Sales tax or any additional fees will be displayed at checkout.
Where Can I Find Apparel Technology Information?
View to our technologies information page.
How Do I Return Merchandise?
RussellAthletic.com has a hassle-free, easy to use returns process for your convenience. Learn more about our returns process.
I tried to click on the Easy Product Returns button, but I didn't see the items I want to return. How do I initiate the returns for those items?
If you purchased your items prior to May 20, 2016, you will need to initiate your returns here: https://russell-athletic.webstorepowered.com/returns
What Will It Cost To Make A Return?
View our Returns Policy for more information.
Can I Return Products That I Purchased From Another Retailer?
We only accept returns for items purchased from RussellAthletic.com. If you purchased the item elsewhere, please contact the retailer to complete your return.
Are you experiencing trouble viewing our website?
In order to navigate through our website you must have your cookies enabled.
Click on your browser below for instructions on how to enable your cookies:
We recommend the latest version of the following mobile devices/browsers. Our websites are best viewed in Google Chrome.
- Google Chrome (Android)
- Safari (iPhone)
- Google Chrome
- Mozilla Firefox
- Internet Explorer
- Safari (MAC or iPad)
Can I get a price adjustment on my item?
We do not price match with our retailers.
I have a specific product question, how do I get it answered?
For any questions, simply send an email to email@example.com or call 1-877-879-8410, 8 a.m.- 4:30 p.m. central time, Monday - Friday.
Where can I buy products that have been discontinued?
You may be able to purchase discontinued product at discount stores that carry discontinued styles.
How do I purchase uniforms that I designed on the uniform builder?
You will have to contact a local authorized Russell Athletic team dealer. Find team dealers in your location.
Do You Have Gift Cards Or Offer Gift Wrapping?
We do not offer Russell Athletic gift cards or gift wrapping.
How Can I Sell Your Products?
To order teamwear styles, call 1-888-606-5520.
How do I apply for a sponsorship or donation?
Due to the high volume of requests we receive, we require all submissions be routed through an online process. By submitting your request online, we are able to evaluate your request and respond with a decision in a timely manner. Please note that we no longer accept requests via email, fax, or phone.
Do you offer tours of your facility?
We do not offer tours of our facility.
Interested in a career with Russell Athletic?
Search our current career opportunities.
How can I open a team or retail account?
To inquire about the possibility of opening account, please contact Team Sports at 1-888-606-5520, 8 a.m. to 5 p.m. central time, Monday - Friday.