Frequently Asked Questions

1. Do you offer a warranty?
2. What’s changing with the Athletic Club Rewards Program?
3. How Do I Know What Size To Purchase?
4. Can I return or exchange products that I purchased online?
5. Are you experiencing trouble viewing our website?
6. I have a specific product question, how do I get it answered?
7. How Can I Sell Your Products?
8. How do I apply for a sponsorship or donation?
9. Do you offer tours of your facility?
10. Interested in a career with Russell Athletic®?
11. How can I open a retail account?

1. Do you offer a warranty?

   We guarantee the finest workmanship and the best quality materials. If you are less than completely satisfied due to any defect in material or workmanship, call 1-877-879-8410, 8:00 am - 6:00 p.m. CT, Monday through Friday, or fill out the contact form to send comments or inquiries.

2. What’s changing with the Athletic Club Rewards Program?

   On March 28, 2025, we retired the program and updated all of our active members via email. If you have any questions or concerns, our customer service team is here to help. You can reach us at 1-877-879-8410, Monday through Friday, 8:00 a.m. - 6:00 p.m. CT, or by filling out our contact form. Thanks for being part of the Russell Athletic team—we appreciate you!

3. How Do I Know What Size To Purchase?

   View the Russell Athletic® sizing chart.

4. Can I return or exchange products that I purchased online?

   If you placed an order prior to July 16, 2025, the thirty (30) day return policy still applies. Please reach out to our customer team at 1-877-879-8410, Monday thru Friday, 8:00 a.m. – 6:00 p.m. CT to initiate your return.
   
   For orders placed after July 16, 2025, please contact the retailer from which the purchase was made. Each retailer will have its own return policy.

5. Are you experiencing trouble viewing our website?

   In order to navigate through our website you must have your cookies enabled.
   
   We recommend the latest version of the following mobile devices/browsers. Our websites are best viewed in Google Chrome.
   
   Google Chrome (Android)
   Safari (iPhone)
   Google Chrome
   Mozilla Firefox
   Internet Explorer
   Safari (MAC or iPad)

6. I have a specific product question, how do I get it answered?

   For any questions, simply fill out our contact form or call 1-877-879-8410, 8:00 am - 6:00 p.m. CT, Monday through Friday.

7. How Can I Sell Your Products?

   To order Russell Athletic product, call 1-888-606-5520.

8. How do I apply for a sponsorship or donation?

   Due to the high volume of requests we receive, we require all submissions be routed through the Sponsorship and Donations online request process. By submitting your request online, we are able to evaluate your request and respond with a decision in a timely manner. Please note that we no longer accept requests via email, fax, or phone. Submit your request.

9. Do you offer tours of your facility?

   We do not offer tours of our facility.

10. Interested in a career with Russell Athletic®?

    Visit our Career Opportunities page to see current job postings.

11. How can I open a retail account?

    To inquire about the possibility of opening an account, please contact Customer Service at 1-888-606-5520, 8 a.m. to 6 p.m. central time, Monday - Friday.