Frequently Asked Questions
How Can I Contact Russell Athletic®?
Feedback: Contact Us to send us comments or inquiries.
- Phone: 1-877-879-8410
- Address: Russell Athletic®
- P.O. Box 90015
- Bowling Green, KY 42103
Do you offer a warranty?
We guarantee the finest workmanship and the best quality materials. If you are less than completely satisfied due to any defect in material or workmanship, call 1-877-879-8410, 8 a.m.-4:30 p.m. central time, Monday through Friday or fill out the contact form to send comments or inquiries.
I joined the Athletic Club, are there Athletic Club discount exclusions?
The Athletic Club sign up code cannot be combined with other promotions or clearance items. The higher website promotion will automatically be used. EXAMPLE: If website is 30% off, that promotion will automatically be used instead of the 15% off coupon code. Save the coupon code and use at a later date.
I saw a Russell Athletic® product at a retail store or another website, so why is it not on your website?
Russell Athletic® strives to offer all of our products on the website, and we update our website and product offerings frequently.
Do you offer Big & Tall products?
Russell Athletic® does offer Big & Tall sizes, but we do not offer any big/tall clothing on RussellAthletic.com. Please call 1-877-879-8410, Monday - Friday, 8 a.m.-4:30 p.m. central time to find a retailer.
I saw a product at Walmart. Why is this product not located on your website?
Russell Athletic® offers an exclusive line of performance athletic apparel specifically for Walmart. The product can only be found at your local Walmart stores or on their website.
How Do I Know What Size To Purchase?
Do I Need A User Account To Place An Order?
You can checkout as a guest without creating an account, or you have the option to create an account.
How Do I Set Up A User Account With RussellAthletic.com?
To set up a user account, you will need to register with your name, email and chosen password. You will receive a confirmation email and will need to follow the link provided in the email to activate your new Russell Athletic® account.
I had an account on RussellAthletic.com before July 18, 2017, what happened?
We recently launched a new website for RussellAthletic.com. If you had an account with RussellAthletic.com before July 18, 2017, your account still exists. You should have received an email notifying you of this change, but you simply need to create a new password. Your username will be the same username that you had previously. Your orders made prior to July 18, 2017 were transferred to your new account. We do apologize for any inconvenience, but we hope our new website will provide you with a much better shopping experience.
If you have any questions, please contact Russell Athletic® Customer Service by using the contact form or by calling 1-877-879-8410.
Can I Cancel Or Make A Change To My Order Once It Has Been Submitted?
Sorry, cancellations or changes cannot be made once your order has been submitted.
What Is The Status Of My Order And How Can I Track It?
You will receive two emails after you place your order.
After receiving your order, we will send you an email confirming your order was received and is being processed. The second email you receive confirms your order has been shipped and provides your order tracking number.
You can also track your order here by inputting your order number, the email used for your order and billing zip code.
What Carrier Will You Use To Ship My Order?
We use FedEx for all shipping methods. Refer to our shipping and delivery page for more detailed information.
What Payment Methods Does Russell Athletic® Accept?
We accept Discover, MasterCard and Visa.
Will I Be Charged Sales Tax Or Additional Fees?
Sales tax or any additional fees will be displayed at checkout.
How Do I Return Merchandise?
What Will It Cost To Make A Return?
Can I Return Products That I Purchased From Another Retailer?
We only accept returns for items purchased from RussellAthletic.com. If you purchased the item elsewhere, please contact the retailer to complete your return.
Are you experiencing trouble viewing our website?
In order to navigate through our website you must have your cookies enabled.
Click on your browser below for instructions on how to enable your cookies:
- Google Chrome
- Mozilla Firefox
- Internet Explorer
We recommend the latest version of the following mobile devices/browsers. Our websites are best viewed in Google Chrome.
- Google Chrome (Android)
- Safari (iPhone)
- Google Chrome
- Mozilla Firefox
- Internet Explorer
- Safari (MAC or iPad)
Can I get a price adjustment on my item?
We do not price match with our retailers.
I have a specific product question, how do I get it answered?
For any questions, simply fill out our contact us form or call 1-877-879-8410, 8 a.m.- 4:30 p.m. central time, Monday - Friday.
Where can I buy products that have been discontinued?
You may be able to purchase discontinued product at discount stores that carry discontinued styles.
How do I purchase uniforms that I designed on the uniform builder?
You will have to contact a local authorized Russell Athletic® team dealer in your location.
Do You Have Gift Cards Or Offer Gift Wrapping?
We do not offer Russell Athletic® gift cards or gift wrapping.
How Can I Sell Your Products?
To order Russell Athletic product, call 1-888-606-5520.
How do I apply for a sponsorship or donation?
Due to the high volume of requests we receive, we require all submissions be routed through an online process. By submitting your request online, we are able to evaluate your request and respond with a decision in a timely manner. Please note that we no longer accept requests via email, fax, or phone. Submit your request.
Do you offer tours of your facility?
We do not offer tours of our facility.
Interested in a career with Russell Athletic®?
How can I open a retail account?
To inquire about the possibility of opening account, please contact Customer Service at 1-888-606-5520, 8 a.m. to 5 p.m. central time, Monday - Friday.