Customer may return new, unopened items within 30 days of delivery for a full refund, except during the December holiday period. Items bought during the holiday period will have an extended return period; the holiday period starts on the 1st of November ends on the 31st of December. Items purchased during this period are eligible for a full refund if received by January 31st.
Items should be returned in their original product packaging. The buyer will need to pay for the return shipments.
All refunds go to the original purchaser. A full refund will be due provided the return is received within the return window.
Replacements and exchanges are not supported; customers can return their original order for a refund and create a new order for the replacement.
How do I return merchandise?
Start a return now, or click on Easy Product Returns and follow prompts. You will receive an email that contains your return authorization with instructions on how to return your item(s) and get your refund. Once you have clicked on the item(s), your estimated refund and the return code will be displayed. You will confirm return & refund. Your tracking number will display and you will be able to download your shipping label. Take your package to any USPS location. If you have any questions, please call our Customer Service Team at 1-877-879-8410, 8 a.m.-4:30 p.m., central time, Monday - Friday.
What will it cost me to return my order?
You have two options to make a return.
- Option 1 - Use our convenient, prepaid label, and $8.00 will be deducted from your refund. Shipping charges will not be deducted if you are returning damaged, defective products or if an item shipped to you incorrectly.
- Option 2 - Use delivery method of your choice. You will not be reimbursed for shipping charges. Please send the item to the address below with a copy of the packing slip. Please keep record of your tracking # when shipping package.
ECOMMERCE RETURNS EXPRESS
264 7th Way
Alexander City, AL 35010-1708